FAQ

Most of our pieces are made to order by hand by Khadijah and a small team of artisans in Seattle and Los Angeles. We do our best to turn orders around as quickly as possible (1 week), but some pieces can take up to 10 days to make. If you need something by a certain date or would like to expedite shipping, please make sure to put that in the comments section, or send us an email at customerservice@whitespacejewelry.com.   Rush orders may incur an additional rush production fee. We will always do our best to accommodate your requests and we appreciate your understanding and patience.

 

ORDERING FAQ

What are my shipping options?

US DOMESTIC SHIPPING:

Enjoy free ground shipping in the US! 

 

For rush deliveries: USPS Priority

$12.00, includes insurance, and takes approx 2-3 business days for arrival.

How will I know when my order has shipped?

Once your order has shipped, you will receive a confirmation email directly from us with your tracking details for domestic orders. Be sure to check your SPAM folder as the emails can be re-directed there.

 

Do you ship internationally?

Yes we do! Your shipping costs will depend on your location and the shipping method you select.  

Kindly note that we cannot be held responsible for any customs fees, import duties, taxes, and other local charges added by your country’s customs office.

 

Are the pictures online to scale?

No. We try our best to supply photographs that accurately depict the item, including showing the small details. For this reason the descriptions include dimensions for the pieces, and we provide additional images for scale representation whenever we can. If you have any questions regarding the size of a particular piece, please contact us at info@whitespacejewelry.com and we will be happy to answer your questions.

 

JEWELRY FAQ

 

How do I find out my ring size?

We have a few suggestions to help you determine your rings size - please see our Ring Sizing for full information page here.   We also recommend visiting a local jeweler to get your finger accurately sized before you order.

 

Where do you get your materials?

Using high quality, ethically and sustainably mined materials in our jewelry is very important to us.

Recycled metals

All of our raw metals come from Hoover & Strong, and Stuller, two companies recognized for their high environmental standards including pollution prevention and minimization. Our metals come from reclaimed sources and we recycle all of our scrap metal as well. Recycled metals go through rigid purification processes so there is no need to worry about contaminated metals in your jewelry.  There are some findings and chain that we cannot guarantee come from recycled sources, but they are all real 14kt gold as indicated in the product description.  

 

High quality, conflict-free diamonds

The diamonds we use are F-G in color, and VS or better in clarity.  White/Space sources most of our diamonds from Canada, where they are mined in accordance with the principles of sustainable development, to the highest environmental standards. They have provided social benefits to the northern communities and have brought about important economic prosperity to their region.  We also work with additional diamond dealers who are certified by U.S customs to import conflict-free diamonds as indicated by the rules of the Kimberley Process, an International process that tracks and certifies diamonds as conflict-free.  In April 2003, congress and the President of the United States passed a law adopting the Kimberley Process that requires all US diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service actively enforces the Kimberley Process requirements as diamonds enter United States ports.  You can read more about the Kimberly Process at www.kimberlyprocess.com.  All semiprecious stones used in our jewelry are natural, and the majority of them are cut in India.

 

Can I replace a lost earring? 

Yes! If the style is in production you may purchase a half pair. We make most of the pieces by hand and, as a result, certain styles can vary slightly in size, and some styles have also been discontinued. In some cases, we will ask you to send the mate to us (at your cost) so we can match it for you. A few styles are produced for one season only and may not be available at the time of the request.  If you need to order a mate, please email us at customerservice@whitespacejewelry.com

 

Does the jewelry come with a box? 

Yes. Each order arrives in a matte black White/Space gift box with the White/Space logo debossed in gold.   

 

Can you gift wrap?

Unfortunately we cannot provide additional wrapping (other than our custom box) for gifts at this time.

 

How do I care for my jewelry? 

Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time.  We recommend cleaning items with a soft polishing cloth.  For items with mounted stones or pearls, please brush them with a toothbrush and warm, soapy water. Please do not wear your pearls or softer stones (emeralds, opals) in chlorinated pools.

 

 

REPAIRS & RETURNS FAQ

What is the return policy? 

We hope you are as delighted with your purchase as much as we enjoyed making it for you. However, in the event that you are not 100% satisfied, items purchased on whitespacejewelry.com may be returned or exchanged within 7 days of receipt. Returns after the 7 day period are only eligible for a store credit. 

Before shipping your item back, please first send an e-mail to customerservice@whitespacejewelry.com and include your name, the item, date of purchase and a brief explanation of the reason for return/exhange, and you will be issued a Return Authorization number.  Please do not send in your item for return without receiving this RA# first (no refund will be granted without return authorization.)  For your protection, please pack your returns in the original box, return your order with an insured courier (e.g., FedEx, UPS) & retain your receipt. White/Space is not responsible for items lost or damaged in transit. 

Refunds and exchanges do not include shipping charges in either direction, and we cannot refund initial shipping charges. After receiving your RA#, please mail your item(s) with your name and RA# in the original packaging to:

WHITE/SPACE

Attn: Returns

321 3rd Ave S., Studio 202

Seattle, WA  98104

 

A refund will be issued when the item is received in it's original, unworn state.

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. 

 

What is your repair policy? 

We stand by the quality of our work and will repair any design purchased through whitespacejewelry.com, as long as there hasn't been any traumatic damage to the item beyond our control. We may not be able to repair older pieces if components needed to repair them are unavailable.  Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please contact us for return authorization at  customerservice@whitespacejewelry.com.  Please note items repaired by any other jeweler will not be covered under our implied warranty.  Also, ring re-sizing is not considered a repair and is not covered under our implied warranty.  You can find more information on ring sizing here.

 

What is your privacy policy? 

We NEVER sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales for White/Space only.  Our full privacy policy can be found here.

 

Is my transaction safe? 

All order information sent to whitespacejewelry.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.  More information about this can be found here.