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  • Shipping policy

    What are my shipping options?

    Please note the below are options for shipping only - if your item/s is not "ready to ship" at the time of order, it will still need to be made for you (7-14 days.)  The below timelines are estimates of how long your order will take to reach you after it has been made. Once your order has been shipped, you will receive a shipping notification via email with tracking details.

    Standard US Domestic Shipping (fully insured):

     

    Our preferred shipper for domestic orders (excluding Puerto Rico, Guam, & other US territories*) is FedEx Express 2-Day** delivery service.  Orders under $500 are charged a flat-rate of $15 for shipping, and orders with a value over $500 ship at no cost.  The value of your order is determined by the subtotal pre-tax and after any discounts are applied. 

    Fed-Ex Express 2nd Day Air  (2 business days - no Saturday deliveries)

    Complimentary for orders over $500,  Flat rate of $15.00 for orders below $500. 

     

    Fed Ex Next Day Air, fully insured and trackable (1 business day.)

    $40, includes insurance and takes 1 business day for arrival.

     

    USPS Priority Mail

    Shipping via USPS Priority Mail is also an option for a flat rate of $8.00 for orders below $500.  If your order is over $500 and you select Priority Mail shipping, we will ship it via your choice and NOT Fed-Ex 2-Day and the shipping will be free.  Please note there will be no options to reroute if necessary via USPS.  

     

    P.O. Box Delivery

    P.O. Box deliveries are unavailable at this time.

     

    APO/FPO/DPO Delivery

    We unfortunately cannot ship to APO/FPO/DPO addresses as the carriers we use are not allowed to deliver to these locations.

     

    Rerouting a Package

    If you need to change your shipping address after the package has begun transit, this will require a reroute through FedEx.  Please contact us immediately at info@whitespacejewelry.com for this request.  Fees incurred by FedEx for the reroute will be at the customer's expense. 

     

    How will I know when my order has shipped?

    Once your order has shipped, you will receive a confirmation email directly from us with your tracking details for domestic orders. Be sure to check your SPAM folder as the emails can be re-directed there.

     

    Do you ship internationally?

    Yes we do! Your shipping costs will depend on your location and the shipping method you select.  

    Kindly note that we cannot be held responsible for any customs fees, import duties, taxes, and other local charges added by your country’s customs office.

     

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